Beyond Cx

Our mission is to create and drive the adoption of IT services by providing best-in-class customer experience value with an increased focus on business outcomes.

Welcome to the world of Beyond Customer Experience and Value co-creation.

About

BeyondCX is a service management consulting firm proving guidance for the implementation of IT management capabilities for today’s digital enterprise. We bring more than two decades of experience helping companies across global and a wide range of industries to optimize, transform and deliver value to the business.

Our Mission

Our mission is to create and drive the adoption of IT services by providing best-in-class customer experience value with an increased focus on business outcomes.

Our Approach

Our approach is vendor-agnostic, and outcome-driven that helps the organization to continue to increase their cost value, experience value and platform value.

SERVICES

IT Strategy and Planning

Aligning IT with business goals.

IT Strategy and Roadmap

An effective IT strategy and roadmap are essential for organizations seeking to harness technology as a catalyst for growth and innovation.

Service Maturity

The Service Maturity Model is a framework that helps organizations assess their service delivery capabilities across various stages of development.

ITIL/ITSM Planning and Design

The planning and design phases within ITIL/ITSM frameworks are foundational for delivering high-quality IT services that align with business goals.

Cloud and Digital Transformation Strategy

Integrating cloud computing into digital transformation strategies is no longer optional; it has become a necessity for organizations aiming to thrive in today’s digital economy.

Vendor and Product Selection Consulting

Vendor and product selection consulting is an essential service for organizations seeking to optimize their procurement processes and ensure successful partnerships with suppliers.

IT Operation Maturity and Optimization

Shift the focus from run the business to grow the business.

IT Governance

IT governance is an essential aspect of modern organizational management that ensures technology initiatives align with strategic objectives while effectively managing risks.

Service Maturity

The Service Maturity Model categorizes service delivery into distinct phases, allowing organizations to evaluate their current state and plan for future enhancements.

Process Automation

Process automation refers to the use of technology to perform tasks with minimal human intervention, streamlining workflows and enhancing operational efficiency.

Customer Experience Management

Customer Experience Management is not just about meeting customer expectations; it’s about exceeding them at every stage of their journey.

Staff Augmentation

Staff augmentation is a strategic outsourcing model that allows organizations to temporarily expand their workforce by hiring external professionals with specific skills.

CONTACT

USA Headquarters: PO BOX 320382, Franklin WI USA 53132

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